How do I place an order on MEMI Jewellery?
A: Simply browse our website, choose your favorite pieces, customize them (if applicable), and proceed to checkout.

Once I have ordered, can I make changes?
A: We begin processing your order as soon as it is confirmed. Changes may not be possible once production has started.

Can I track my order?
A: Yes, you will receive an order tracking link once your order has been dispatched.

What materials do you use?
A: We only use precious metals (9k gold, sterling silver), never plated or vermeil. Our diamonds are top-quality lab-grown, and gemstones are Swarovski Crystals.

Does your product arrive in gift packaging?
A: Yes, beautifully packaged in a luxury box and gift bag.

Where is MEMI Jewellery located?
A: We are based in South Africa, with all our jewelry designed and crafted locally.

Will I get my jewelry on time?
A: We typically dispatch orders within 48 hours. Delivery times depend on your location. South African customers, normally takes 2 days for major centers, and 3-5 days for outlying areas. International shipping generally takes 5 days, however customs delays are beyond our control.

How do I track my order?
A: Please follow these steps to trace your package:

• Log in to your account
• Go to the homepage and click the account icon on the top left of your screen
• Sign in if you created an account at checkout and once signed in click on orders to view all your orders
  or
  
• Fill in the order number you would like to track. You will receive an email directing you further.

Do you offer international shipping?
A: Yes, we offer international shipping. Costs vary depending on the destination.

What does the MEMI Jewellery warranty cover?
A: Our warranty covers manufacturing defects for 12 months. Read More

My jewelry has turned black. What should I do?
A: Tarnishing is a natural process for silver jewelry. Visit our Jewellery Care Guide.

What payment methods do you accept?
A: We accept Visa, MasterCard, PayFast, and EFT.

Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment details.

Which bank account do I use, if I wish to pay by EFT?
A: Account Name : Memi Jewellery
    Bank : Nedbank 
    Acc No : 1944144870
    Branch Code : 194405
    Swift : NEDSZAJJ

How can I contact MEMI Jewellery?
A: You can reach us via our contact form, email [email protected], or by phone at +27 21 480-9860.

What are your customer support hours?
A: Monday to Friday, 9:00 AM – 5:00 PM (SAST).

I want to become a MEMI Jewellery reseller. How can I do that?
A: We welcome resellers and distributors. Please contact us to discuss partnership opportunities.

Can I earn commissions by referring customers to MEMI Jewellery?
A: Yes, we offer a referral program. Please contact us for details.

Do you work with brand ambassadors or influencers?
A: Yes, we are open to working with passionate influencers. Please reach out to us.