Privacy Policy

At MEMI Jewellery, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us.

1. Information We Collect

When you visit our website, place an order, or sign up for our newsletter, we may collect the following:

• Your name and contact details (email, phone number, address)

• Delivery and billing information

• Payment details (securely processed through trusted third-party providers)

• Any customisation or engraving requests you provide

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Send updates, offers, and promotions (only if you opt in)

We will never sell or share your personal information with third parties for marketing purposes.

3. Data Security

Your personal data is stored securely. We use trusted payment gateways and website hosting providers who comply with the highest security standards.

4. Your Rights

You may:

• Request access to the personal data we hold about you

• Ask us to correct or delete your information

• Unsubscribe from marketing emails at any time

5. Company Information

Business Name: MEMI Jewellery
Legal Entity: Oroafrica (Pty) Ltd
Registration Number: 1998/007629/07
Information Officer: Gary Nathan
Email: [email protected]
Phone: +27 21 4809860
Physical Address: 170 Buitengracht Street, Cape Town
Website: www.memijewellery.com

6. The Information We Hold

We hold the following categories of records, which may be requested in terms of PAIA:

• Company registration and statutory documents
• Employee and HR records
• Customer records and order history
• Financial records
• Marketing and communication materials
• Supplier and service provider details

7. Requesting Access to Information

To request access to any of the records listed above, please complete Form C (available from www.justice.gov.za or the SAHRC) and submit it to the Information Officer.

Requests may be subject to the payment of a prescribed fee.

8. Grounds for Refusal

Access to certain records may be refused on the grounds set out in the Act, including but not limited to:

• Protection of personal information
• Protection of commercial information
• Legal privilege
• Safety and security considerations

9. Availability of Records

Certain information is automatically available on our website and does not require a formal PAIA request:

• Privacy Policy
• Terms and Conditions
• Delivery and Returns Policy
• Product Information

10. Guide from the Information Regulator

A guide to requesting information under PAIA is available from the Information Regulator:
Website: www.inforegulator.org.za
Email: [email protected]

11. Contact Us

If you have any questions about your privacy or how your information is handled, please contact us at: [email protected]