Repairs, Returns & Modifications

Repairs, Returns & Modifications

How to Return Your Item

We are here to assist you and ensure the process is as smooth as possible. Please follow the steps below:

1. Prepare Your Item

  • Ensure the item is clean and securely packaged to prevent any damage during transit.
  • Please return the item in its original packaging and ensure it is well packed to avoid damage in transit. 
  • Include a copy of your original purchase receipt or order confirmation.
  • Write a note explaining the issue or modification you would like, along with your contact information.

2. Shipping Address

Attn: Cindy Abrahams
MEMI / Oroafrica
15 Jordaan Street
Cape Town 8001
Tel: 021 480-9860

3. Shipping Method

We recommend using a trackable shipping method to ensure safe delivery. Please retain your shipping receipt until you receive confirmation from us.

4. Warranty Information

Your item is covered by a 12-month warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or unauthorized repairs by third parties. Read more about our Warranty.

5. Notification

Once we receive your item, we will send you an email confirmation. Our team will assess the item and provide an estimated timeline and cost for the repair/modification.

Need Help?

If you have any further questions, please contact us at 021-480 9860 or email at [email protected].