Delivery
Our Commitment to you
We want you to receive your jewellery as quickly as possible without compromising on the quality. As soon as your payment is received, we begin producing your jewellery and will dispatch the item within 3 days. Your item will be delivered by third party courier companies. We rely largely on their services to make sure your item reaches you timeously and in the condition it was sent in. You are able to track your orders here, or contact us directly on email and we will follow up for you.
Beautifully Packaged
Every memi item is delivered in a beautiful box, and carrier bag making it ideal to give as a gift. We also include free of charge a personalised gift card if you complete the gift message in the item.
Is delivery free?
Yes, we deliver FREE anywhere in South Africa, unless you require your order to be prioritized and have selected the Priority Delivery service for which we charge a fee. During promotions, we may require a minimum spend in order to qualify for free delivery
Which countries do you deliver to ?
We currently ship to most major cities around the world. We make use of third party courier companies and if our current couriers do not ship to your location, we will find a courier service that does.
How long will it take to receive my order?
All our jewellery is custom made for you and this generally takes 1-2 days to process once payment has been received. During peak periods this may be pushed out slightly
South Africa Orders
Your order will be delivered by third party couriers with the following transit times:
Major Centres : 2-3 working days
Regional Areas : 3-4 working days
Remote Areas : 5-6 working days
Should you require your order faster, we offer a priority delivery service at a fee. We will prioritise your order, not only selecting the fastest mode of transport available, but also prioritising it above others.
International Orders
All international orders are prioritised and will be dispatched within 2 days of the order. We will choose the courier that delivers in the shortest possible time and aim to get your order to you within 6-12 days. Delays in customs are beyond our control.
Delivery time is calculated in business days from the receipt of payment.
Do you deliver on weekends, public holidays or after hours ?
Our couriers will only deliver during working hours: 08h00 – 17h00. We do not deliver on weekends or after hours.
My order hasn't arrived where is it ?
You can track the status of your order here, or you can email us and we will get back to you with a status update.
