Repairs & Modifications
We
are here to assist you and ensure the process is as smooth as possible.
Please
follow the steps below to return your item:
- Prepare Your Item:
- Ensure the item is
clean and securely packaged to prevent any damage during transit.
- Include a copy of your
original purchase receipt or order confirmation.
- Write a note explaining
the issue you are experiencing or the specific modification you would
like. Include your contact information (name, address, phone number, and
email) so we can reach you if we need further information.
- Ensure the item is
clean and securely packaged to prevent any damage during transit.
- Address:
- Please send your item
to the following address:
- Please send your item
to the following address:
Attn Cindy Abrahams
Memi / Oroafrica
15 Jordaan Street
Cape Town
8001
Tel : 021 480-9860
- Shipping Method:
- We recommend using a
trackable shipping method to ensure your item arrives safely. Please
retain your shipping receipt until you have received confirmation from us
that your item has been received. Please note we do not take
responsibility for the item until it is received by our returns
department.
- You may also deliver
your item by hand to the above address or to our kiosk in the Mall of
Africa.
- We recommend using a
trackable shipping method to ensure your item arrives safely. Please
retain your shipping receipt until you have received confirmation from us
that your item has been received. Please note we do not take
responsibility for the item until it is received by our returns
department.
- Warranty Information
- Please note that your
item is covered by a 12-month warranty that protects against
manufacturing defects. This warranty does not cover regular wear and tear
or damage caused by the customer or any item that has been attempted to
be repaired by a third party or altered in any way from the original.
- Please note that your
item is covered by a 12-month warranty that protects against
manufacturing defects. This warranty does not cover regular wear and tear
or damage caused by the customer or any item that has been attempted to
be repaired by a third party or altered in any way from the original.
- Notification:
- Once we receive your
item, we will send you an email confirmation. Our team will inspect the
item and provide an estimated timeline and cost if any for the
repair/modification. Please note our items are covered by a warranty of 1
year, this does not cover regular wear and tear or misuse
- Once we receive your
item, we will send you an email confirmation. Our team will inspect the
item and provide an estimated timeline and cost if any for the
repair/modification. Please note our items are covered by a warranty of 1
year, this does not cover regular wear and tear or misuse
If you have any further questions or need assistance with this process, please do not hesitate to contact us at 021-480 9860 or email at [email protected]
Thank you for choosing Memi Jewellery. We look forward to resolving this issue for you promptly.
