Repairs & Modifications

We are here to assist you and ensure the process is as smooth as possible.

Please follow the steps below to return your item:

  1. Prepare Your Item:
    • Ensure the item is clean and securely packaged to prevent any damage during transit.
    • Include a copy of your original purchase receipt or order confirmation.
    • Write a note explaining the issue you are experiencing or the specific modification you would like. Include your contact information (name, address, phone number, and email) so we can reach you if we need further information.
  2. Address:
    • Please send your item to the following address:

Attn Charlene Heyburg
Memi / Oroafrica
15 Jordaan Street
Cape Town
8001

Tel : 021 480-9860

  1. Shipping Method:
    • We recommend using a trackable shipping method to ensure your item arrives safely. Please retain your shipping receipt until you have received confirmation from us that your item has been received. Please note we do not take responsibility for the item until it is received by our returns department.
    • You may also deliver your item by hand to the above address or to our kiosk in the Mall of Africa.
  2. Warranty Information
    • Please note that your item is covered by a 12-month warranty that protects against manufacturing defects. This warranty does not cover regular wear and tear or damage caused by the customer or any item that has been attempted to be repaired by a third party or altered in any way from the original.
  3. Notification:
    • Once we receive your item, we will send you an email confirmation. Our team will inspect the item and provide an estimated timeline and cost if any for the repair/modification. Please note our items are covered by a warranty of 1 year, this does not cover regular wear and tear or misuse

If you have any further questions or need assistance with this process, please do not hesitate to contact us at 021-480 9860 or email at [email protected]

Thank you for choosing Memi Jewellery. We look forward to resolving this issue for you promptly.