Returns Policy

  • Since memi jewellery is personalised and made especially for you, items may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered.
  • Should you wish to return an item due to a manufacturing defect, please notify our customer service department on [email protected] to receive a Return Authorization number.
  • Items with a manufacturing defect and a return authorization code may be returned within 60 working days of the date of receipt.
  • Please notify our customer service department [email protected], who will inform you of the procedure to return the item.
  • Items received that have been damaged by a cause other than a manufacturing defect, may be repaired at a fee which will be communicated to you prior to commencing with the repair work, alternatively returned to you at the cost of regular shipping charges.